Return, Refund, and Exchange Policy
Last Updated: 14 October 2026
At TrendShopsy, we take care to check our products before dispatch. Please read our policy before placing an order.
1. Damaged, Defective, or Misprinted Products
If you receive a product that is damaged, defective, or misprinted, please:
- Contact us within 7 days of delivery.
- Provide a clear unboxing video showing the package and product.
- Share clear photos of the issue and the original packaging.
- Include your order number and a brief description of the problem.
Send your evidence to trendshopsy.in@gmail.com or WhatsApp 8515052969.
Requests received after 7 days of delivery will not be accepted under this policy.
An unboxing video and supporting evidence are required to help us verify the complaint. If the issue cannot be verified, a refund or replacement may not be approved under this policy, subject to applicable law.
Once an eligible claim is verified, we will communicate the available resolution, such as a replacement or refund, in accordance with applicable law.
2. Wrong Size or Change of Mind
Please check the product size chart carefully before ordering.
- We do not offer free size exchanges for products ordered in the wrong size.
- If you want a different size, you may place a new order at your expense.
- Products cannot ordinarily be returned simply because you changed your mind or no longer want the design, subject to applicable consumer rights.
3. Non-Returnable Products
Custom-printed and personalized products are not ordinarily eligible for returns due to preference or sizing issues. This does not affect any rights you may have under applicable law for defective, misrepresented, or otherwise legally eligible products.
4. Refund Processing
If a refund is approved, it will generally be processed through the original payment method where possible. Processing and crediting times may depend on the payment provider or bank. We will communicate any relevant details.
5. How to Contact Us
To report a product issue, email trendshopsy.in@gmail.com or WhatsApp 8515052969. Please include your order number, unboxing video, photos, and original packaging details.
Please inspect your order upon delivery and report any issue promptly.